How We Work
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1. Analyse the Client's Needs
We like to start the whole planning process by finding out as much about the proposed event/s as possible. Whilst this would include the more obvious things like numbers, the date etc, we are also very keen to understand the style, feel and atmosphere required.
We aim to have a clearly stated objective for each event, one that may involve several targets or may only have one. This allows us to focus upon the major factors in the design process.
At this early stage we may well come to visit you to discuss your needs face to face. This of course is not always necessary, and we are quite willing to work to as detailed a brief as you are able to give us over the telephone.
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We contribute our own ideas aimed at supporting the event objectives whilst listening carefully to the client's specific requirements.
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If the client does not already have a suitable location we can suggest one or several and check that they meet the key criteria for the particular event.
2. Evaluate the Options
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We are able to work very quickly on a project, applying an event feasibility study if required, and focusing swiftly upon the best likely marquee solution for the event.
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At this stage we would provide a fully costed draft proposal, where we endeavour to highlight all the possible/likely costs, and offer suggestions as to how the budget can be most effectively allocated. This proposal would typically be supported by a layout design (AutoCAD) of the event marquee/s, photos/images of key features and appropriate brochures, inserts and other sales 'propaganda'.
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Where the event requirements fall outside of our core areas of expertise we are not too proud to pull in outside organisations to provide the client with the very best options.
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Once the client has received the initial proposals, typically a process of discussion would then follow, where we take on board and act upon the client's reaction to our suggestions. If we have not been to view the site or meet already it is highly likely that we would like to do so at this point. Amended proposals and further consultation would follow, until the client is satisfied that the product is right for them and Complete Events are the company for their event.
3. Plan the Event
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By this stage we have assigned a bespoke team to work on the project (headed up by an Event/Sales Manager, assisted by an Administration Manager, with an on-site Team Manager and Technical Manager). This team work together in the planning stage as each member brings individual skills to the table.
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The equipment is provisionally booked against the time period involved.
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Sub-contractors are also booked, and detailed schedules drawn up so that our in-house team (and the client where required) have a timetable of equipment, delivery and collection timings.
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Further CAD Plans highlighting further detail are often drawn and distributed.
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Thorough lighting and electrical plans are drawn up. These would involve considerable liaison time on the part of our lighting technicians and electricians, discussing for example with the sales manager what type of table lighting the client requires, with florists as to where and what type of feature lighting they require, with band/DJ as to what type of dancefloor/band lighting is required, and with caterers regarding their particular power requirements. Then a thorough power audit can be drawn up to ascertain source of power supply etc.
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At this stage there will also be measures taken to address any potential legislative issues concerning fire, health & safety or environmental health. Where necessary this may involve providing method statements and risk assessments.
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Delivery and removal schedules are confirmed at the earliest stage possible with the client.
4. Deliver on our proposals
When Complete Events first arrive on site to start building the structure/s our clients really start to appreciate what goes into making our events successful. We frequently have many lorry loads of equipment which our site crews skilfully bring together to create a sophisticated infrastructure for our parties & events.
Typically we build the frame and floor on the first day, and subsequent days are spent upon interior linings, lighting, carpet etc, transforming the shell of the structure into exactly the environment we promised in our proposals.
We actively communicate with all our sub-contractors and all involved parties to ensure the project is delivered with the minimum fuss. We have a healthy hands-on approach to problem solving, and prefer to address any problems that arise at an early stage. We are not a 'drop and run' marquee company, we do not bury our heads in the sand!
We like to build contingencies into our schedule so that any problems (such as adverse weather conditions) do not disrupt the event. We genuinely believe that our experience and advice will prove invaluable, very often saving time, unnecessary stress and money, and most importantly paying dividends in the form of a faultless event.
Once your successful event is over, we take the same care over our de-rigs as we do over the build.
5. Review the Event
We are not perfect, although we strive to be!
After each event we carry out both internal and external reviews to try and extract thoughts from our clients and our crew on the event, and suggestions for improvement in ANY area of our operation. We also communicate extensively both formally and informally, with other suppliers/contractors to the event which often helps bring to light less obvious areas which we can improve upon.
We genuinely enjoy being involved in events, and we believe this enjoyment rubs off on the events themselves. However we are fearful of our products becoming stale, so continually search for advice on our existing services and new products to provide our clients.
